We’re all about being flexible for you. From choosing the key service you wish to utilise, right down to the way we answer the phones and brand every part of the process – you have total control in how we handle your account. We’re not restricted by age old practices or an inflexible business model, so whatever you want, we’ll endeavour to make it happen.

Policy Servicing

Customer service functions including mid-term adjustments, queries relating to cover, premiums and renewals and retaining policies. All transactional queries routed through service teams.

Claims management

Full management up to agreed delegated authority; first notification of loss, email enquiries, complex claims, loss adjustor appointments and complete expertise.

Sales

Policy sales generated from telephone (inbound/outbound) and web enquiries. Full end to end (quote & buy) process. Offering internet and general query handling service pertaining to new business.

Financial fulfilment

Including premium collection (DD and Card payment) BACS collection and payments, full credit control function and insurer settlement. Include claims payments, agent commission statement generation and payment.

Referrals

Assessing risks, applying policy terms and endorsements, declining cover, CUE searches, generating auto and manual renewals and knowledge base to handle diverse questions.

Document dispatch

Including new and existing business schedules, policy wording and renewal invitations via e-fulfilment and traditional postal methods.

Project Management

Including programme and project management for both large and small change. Includes the provision of Business Analyst’s where appropriate.

Application Development

Including front end web development, back office product build, rate changes and report development. Also includes project management of large developments throughout the lifecycle.